Privacy Policy

Effective Date: 1/1/2025

Lone Moon Residential Management Company (“Company,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites https://www.lonemooncapital.com/, https://www.lonemoonresidential.com/, https://www.jaxmurrayapartments.com/ (“Websites”).

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information:

When you contact us, sign up for newsletters, or make purchases, we may collect your name, email address, phone number, mailing address, and payment details.

1.2 Non-Personal Information:

We collect anonymous data such as browser type, IP address, device information, and website usage statistics through cookies and similar technologies.

1.3 Cookies and Tracking Technologies:

We use cookies and other tracking tools to improve website functionality and analyze user behavior. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our products and services.
Respond to inquiries and customer support requests.
Send newsletters, promotions, or important updates (with your consent).
Analyze website performance and user trends.
Ensure website security and prevent fraud.

3. How We Share Your Information

no mobile opt-in data will be shared with third parties or affiliate
SMS consent is not shared with third parties.

We do not sell, rent, or trade your personal information. We may share data with:

Service Providers: Trusted third parties who assist in website operations, payment processing, and customer support.
Legal Authorities: When required by law, such as responding to subpoenas or legal processes.
Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request details about how your data is processed.
To exercise these rights, please contact us at info@lonemoonresidential.com.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Children’s Privacy

Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children without parental consent.

8. International Users (if applicable)

If you access our Website from outside the US, your data may be transferred and processed in the US, where data protection laws may differ from those in your jurisdiction.

9 SMS Terms of Service

9.1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

9.2- Types of SMS Communications:

If you have consented to receive text messages from Lone Moon Residential, you may receive messages related to the following:

Customer care

Example: "[Lone Moon Residential LLC] Good afternoon! -- Pest control is scheduled to spray every unit on Friday, the 27th starting between 10:00 AM - 12:00 PM. The vendor will also be spraying for wasp at the time of service. Thank you! Reply STOP to opt out."

9.3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your:

Example:

"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

9.4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

9.5- Opt-In Method:

You may opt in to receive SMS messages from Lone Moon Residential in the following ways:

By submitting an online form

9.6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

9.7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (www.lonemoonresidential.com)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9.8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://www.lonemoonresidential.com pages.
Message frequency may vary

For assistance, text HELP or visit our website at https://www.lonemoonresidential.com.
Visit https://www.lonemoonresidential.com for privacy policy and https://www.lonemoonresidential.com for Terms of Service.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Lone Moon Residential. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.lonemoonresidential.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for updates.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Lone Moon Residential
Email: info@lonemoonresidential.com
Phone: 12123625319
Mailing Address: 1771 Post Road East #319, Westport, CT 06880

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